Please power the device continuously using the included 5V/2A cable and power adapter.

• Blinking orange: Waiting for connection / Connecting.
• Solid orange: Connection failed / Device offline.
• Solid blue: Device online.
• Blinking blue: OTA updating.

1. Waterproof:

HM4001 SmartBase is for indoor use only and not waterproof. Do not place it in damp or outdoor environments to avoid water damage.

1. Operating Temperature:

The device operates at 14°F～122°F. Please use within this range to prevent malfunctions caused by extreme temperatures.

SmartBase supports Ethernet connection (recommended) and 2.4GHz WiFi; 5GHz WiFi is not supported.

• Ethernet (Recommended):

Stable and neat. Connect directly to a wall network port, Mesh satellite LAN port, or switch without long cables from the main router. Use existing wiring and place the base station close to the camera for optimal signal.

• WiFi Connection:

Only supports 2.4GHz. Place the base station 5–8 meters between the router and camera, minimizing wall obstructions to ensure good signal quality.

• Supported Devices: Currently supports only Anona Aurora.
• Device Limit: One SmartBase supports binding up to 4 sub-devices.

1. Check Wi-Fi Network: Ensure the router’s Wi-Fi is working properly, and your phone and SmartBase are on the same LAN.
2. Confirm Wi-Fi Band: Only 2.4GHz Wi‑Fi is supported; 5GHz is not supported.
3. Verify Password: Enter the correct Wi-Fi password, pay attention to case sensitivity and special characters.
4. Move Closer: Place SmartBase near the router during configuration for better signal.
5. Wired connection: Ensure the Ethernet cable is securely connected and the router port is working.

1. Check Power: Ensure the power adapter is securely connected and the device is powered on.
2. Check Indicator: Observe the indicator light status; a solid orange light indicates a network timeout.
3. Restart Router: Try restarting the connected router.
4. Re-configure Network: If the above methods fail, long-press the reset button to reset the device and then add it again.

1. Move SmartBase closer to the router to reduce obstacles and signal interference.
2. Restart both the router and SmartBase.
3. Switch to Ethernet connection in the App if available.
4. Ensure the WiFi channel is not congested; change the channel in the router settings if needed.

Please follow these steps to enable SmartBase storage:

1. Check firmware: Ensure both your camera and SmartBase are updated to the latest firmware.
2. Change Storage Location: Go to the camera’s Settings > Storage Location.
3. Manual switch: Select Store to SmartBase to enable synchronized storage.
4. ⚠️ Important Note (Configure Each Camera): This setting only applies to the current camera being configured.

1. Ensure the SD card is inserted properly and check its status in the App storage page.
2. When the SD card is full, the device automatically overwrites the earliest videos.
3. Check storage mode: Timelapse mode only saves timestamps; event videos must be enabled separately.
4. After switching accounts, videos from the previous account will be deleted and unavailable.

Supports 16–512GB SD cards. Use reputable brand memory cards with C10 / U1 / V10 or higher speed ratings to avoid data loss or recognition errors.

1. Format via App:

In the Anona App, go to SmartBase > Storage Settings and tap Format SD Card.

• Note: Formatting erases all data. Back up important files in advance.

If formatting fails:Check that the SD card is securely inserted and undamaged.Replace with a compliant SD card and try again.Restart SmartBase and retry formatting.

2. Format via PC:

If App formatting fails, insert the SD card into a computer and format it as FAT32 or exFAT, or use a new SD card.

This is normal.

1. Calculation Difference: Manufacturers use decimal (1GB=1000MB), while the system uses binary (1GB=1024MB).
2. System Usage: The storage card needs to reserve some space for the file system and maintenance.

This may be a reading error. Please try the following:

1. Re-insert the SD card.
2. Restart SmartBase.
3. If it is still not recognized, check on a computer to see if the card is damaged or try formatting it on the computer.

1. After unbinding and rebinding the same camera to the same account, stored videos remain on SmartBase and can be viewed via the 🕒 button at the bottom of the App.
2. Videos under the original account will be deleted and unavailable after binding to a new account.

• Note：When the 5th device is bound, the storage channel of the earliest bound device will be taken over and its videos erased.

Go to Device Page > Storage Management > Local and toggle between Event / AOV to view and manage AOV videos.

When the device is online, go to Device Page > Alarm Settings. Enable the "Sound Alarm" option, and set the alarm schedule and volume as needed.

1. Ensure SmartBase is online (solid blue light);
2. Delete the original camera in the App, then tap "Add Device" and select the corresponding camera;
3. Follow the instructions to configure the camera’s network and switch to SmartBase relay mode;
4. Wait 1–2 minutes for the devices to automatically associate.

Supports Amazon Alexa and Google Assistant. You can bind your accounts in the App under Settings > Amazon Alexa / Google Assistant.

1. System Permissions: Ensure that your phone's system settings allow the Anona App to send notifications.
2. Check the online status of SmartBase and cameras.
3. Ensure event detection (human/pet/PIR) is enabled and alarm push is not blocked.
4. App Settings: In App Settings > Message Settings, ensure all notification toggles are enabled.

SmartBase does not support separate device sharing.Users must use the Family Sharing function by joining the Family that owns the SmartBase for shared access.

1. Check network: Stable connection is required for playback.
2. Switch quality: If lagging, lower video resolution in the App.
3. Restart: Close the App and reboot SmartBase to refresh the connection.
4. Ensure the SD card is properly inserted and storage is enabled.

When SmartBase is offline, the App sends an immediate notification, and you cannot view the live feed of any linked devices.

• Network outage (power on): Devices continue recording via private protocol. Videos recorded during offline will be available after network recovery, but no alarm push during offline.
• Power failure: All linked devices stop working and cannot record.

We recommend checking the base station’s power and network connection as soon as you receive the notification.

Unplug and reconnect the power supply, or long-press the device reset button for about 5 seconds.You can also select Restart Device in the App device details page.

Check the battery level of the connected camera. If below 20%, the device automatically enters power-saving mode and disables AOV.

1. Event videos interrupt AOV recording; clips shorter than 9 seconds are merged into the next event video.
2. AOV clips are automatically truncated at 00:00 or on the hour.
3. When the SD card is full, the earliest clips are overwritten cyclically.

• Firmware Update: Go to Device Page > Settings > Firmware Update to check for new versions.
• App Update: Update via your phone's app store or go to Me > Check for Update in the App.

Yes, unbinding is required. Please delete the device in the original account's App: Device Page > Settings > Delete Device.

Long-press the Reset button on the device for 5 seconds until the indicator flashes orange.The device will clear all configurations, restore to factory defaults, and enter pairing mode.

1. Confirm "Alarm Sound" is enabled in the App "Sound Settings";
2. Adjust the alarm volume to a suitable level (default 50%);
3. Check the "Sound Active Time" setting to ensure the current time is within the active period;
4. Restart SmartBase and try again.