Privacy policy

Last updated on: [June 26th, 2024]

Anona Security Technology Limited (“Anona”, “we”, “us” or “our”) respects your privacy concerns. This Privacy Policy is effective as of [June 26th, 2024]. We developed this Privacy Policy to provide you with information on the types of Personal Information we obtain, how we process your Personal Information and with whom it may be shared, and the choices available to you regarding how we collect, store, and use your Personal Information.

Personal information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”). Personal Information includes but is not limited to, the data if it identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household.

This Privacy Policy applies to our operations, including our website (when we refer to “website”, we mean any website operated, or maintained, by us or on our behalf, including www.anonasecurity.com), mobile applications (When we refer to “mobile applications”, we mean any applications operated, or maintained, by us or on our behalf, including Anona Security), and any other of our products(when we mention “product”, we mean Anona-branded hardware products, including our smart locks, cameras, and other devices), and services that link to this Privacy Policy (collectively, “Services”), and apply to the Personal Information Anona obtains in various contexts. Additionally, depending on factors such as the device model you are using, service version or location, and how specific products or services collect and process your Personal Information may differ. You should refer to the separate privacy policy for detailed information.

We may update this Privacy Policy from time to time to consider applicable Federal laws, rules, or regulations, as well as continuously improve our security technology to ensure your Personal Information is safe with us. If we make changes, we will notify you by revising the date at the top of the statement and, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). If you are a California resident, please also see the Additional State-Specific Privacy Disclosures.

1. What Personal Information We Collect

Depending on the purposes for which we process your Personal Information from time to time, as explained below, we need to process one or other Personal Information. We may collect Personal Information directly from you when you use our Services, in specific cases, we may indirectly collect certain Personal Information about you by using a feature or service on our Services.

When we use your Personal Information for certain purposes not covered by this Privacy Policy or our contracts with business entities responsible for your Personal Information, we will seek your consent in advance.

Depending on how you interact with our Services, we will process your Personal Information for the following purposes:

PURPOSES	PERSONAL INFORMATION
To process your request when you create an account, submit content through any interactive features of our Services, or otherwise communicate with us	§ Contact information, such as email, password, and country/region § Account information, such as usernames, photographs § Any other information you choose to provide
To process your request when you create an order to purchase our products and Services	Contact information, such as name, email, phone number, and residential address
To connect and bind the App with the products (via Bluetooth or Wi-Fi)	§ Wi-Fi and Bluetooth information § Usage information, such as device and App log files, settings (including settings history), usage history, device and service settings, and device status § Technical information, such as IP address, Mac address, product name, product’s model, serial number, software version, sensor status, Wi-Fi connectivity, battery charge level, and others
To use the core functionality of our Services	§ Device log and sensor information, such as video or audio recordings, live video or audio streams, images, comments, and data our products collect from their surrounding environment to perform their functions (such as motion, events, temperature, and ambient light) § Usage and performance information, such as activities you perform (such as changing settings and/or history of lock and unlock, and/or history of door opening), activities our products perform (such as sounding an alarm or sending a notification), your responses to our notifications, upgrade history § Video footage contains a person image, package image, vehicle image, and other images; but without identify § Payment information § Transactional Information: when you make a purchase, return, or warranty claim, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
To diagnose and solve technical faults	§ Technical information, such as product’s type, log of the product, log of the App, content of the incident, email address, IP address, pictures and videos uploaded
To update the iteration for profiling the App	§ Usage information, such as device information (UUID, model, system version, operation system, etc.), account information of the App, the click times for pages of the App, dwell time § Information of browser, Internet, ISP § Information of device, such as language, time, zone, time format
To improve our Services and your experience	§ Information collected by Cookies and similar tracking technologies, such as IP address, identifiers associated with your devices, types of devices connected to our Services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of website or app visits

Please be noted: legislation pertaining to privacy and video monitoring within your state might be relevant to your utilization of our offerings and solutions. It is your exclusive obligation to make sure that your use of our Services adheres to the relevant laws. As an instance, it might be necessary for you to exhibit a warning to inform guests to your residence about your use of our Services. Recording or disseminating video or audio involving others, or gathering individuals’ facial characteristics data, might affect their privacy rights.

2. How We Use Your Personal Information

We only utilize your Personal Information to comply with laws. We will process the information that you have provided to us with your consent. We also will process your information when what is reasonably necessary and proportionate to such purpose:

§ Provide our Services to you

§ Communicate with you (including providing you with communications about our Services) and provide customer support

§ Process such information as necessary to perform system maintenance or diagnostics; or to develop, maintain, repair, or enhance our Services for which such information was collected

§ Conduct internal research or analytics to improve our Services for which such information was collected

§ Perform inventory management or reasonable network management

§ Protect against spam

§ Debug or repair errors that impair the functionality of our Services for which such information was collected

§ Authenticate users of our Services

§ Fulfill our Services warranty

§ Prevent, detect, protect against, or respond to a security incident. For purposes of this paragraph, security is defined as network security physical security and life safety, including an intrusion or trespass, medical alerts, fire alarms, and access control security

§ Prevent, detect, protect against, or respond to fraud, harassment, or illegal activity. For purposes of this paragraph, the term ‘‘illegal activity’’ means a violation of a Federal, State, or local law punishable as a felony or misdemeanor that can directly harm

§ Comply with a legal obligation imposed by Federal, Tribal, local, or State law, or to investigate, establish, prepare for, exercise, or defend legal claims involving the covered entity or service provider

§ Prevent an individual, or group of individuals, from suffering harm where we believe in good faith that the individual, or group of individuals, is at risk of death, serious physical injury, or other serious health risk

§ Effectuate a product recall pursuant to Federal or State law

If you would like to find out more about the legal basis for which we process your Personal Information, please contact us (details found in the “How to Contact Us” section).

3. How We Disclose Your Personal Information

Generally, your Personal Information shall not be transferred or made accessible to any third party. Nevertheless, Anona may disclose your Personal Information to the following recipients:

(a) Other Anona Entities, including current and future affiliates and subsidiaries.

(b) Business Partners

We may disclose your Personal Information to business partners who provide services to us or who cooperate with us, including companies that operate Cookies, advertising and marketing partners, cloud, and other business partners. These business partners generally operate as independent Personal Information controllers and are responsible for their compliance with the applicable data protection laws. You should refer to their respective privacy notices for more information about how they process Personal Information.

We may disclose your Personal Information to service providers we have retained (as processors) to perform services on our behalf. These service providers are contractually restricted from processing or disclosing your Personal Information except as necessary to perform services on our behalf or to comply with the applicable legal requirements.

Finally, we may disclose your Personal Information: (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) to establish, exercise, or defend our legal rights; (3) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (4) in connection with an investigation of suspected or actual illegal activity; or (5) otherwise with your consent.

4. Cookies and Other Tracking Technologies

Like many websites and applications, we and our service providers and business partners automatically collect certain information about you when you use and interact with our Services. For more information about the use of cookies, please see our Cookie Policy below.

To make Anona websites work properly and improve your experience with us, we sometimes place small data files called Cookies on your device. Anona (collectively, “Anona”, “we”,” us” or “our”) respect your concerns about privacy. This Policy describes how and why we uses cookies.

What Are Cookies

As is common practice with almost all websites, our site uses cookies, which are small files that a website stores on your computer or mobile device, for instance to remember information about you, those cookies are set by us and are called first party cookies. We also use third party cookies – these are cookies from a domain different than the domain of this website – for instance to analyse traffic to our website, you must first agree to their specific terms and conditions, including their cookie policies.

This page describes what information we gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored on your computer or mobile device however removal of strictly necessary cookies (explained below) may downgrade or 'break' certain elements of our site’s functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below to personalize your experience on our site, to make your future activities and experience on our site more efficient, to understand how people use our site, and to help us improve the structure and content of our site.

Disabling Cookies

On your first visit to our site, you will see a cookie banner on the homepage informing you about the purposes for which cookies are being used. You can change your cookie preferences through the cookie banner, where you have the option of opting-in to the use of non-essential cookies (explained below) on your device, and afterwards at all times by clicking the Cookie Preference button on our homepage. Alternatively, most web browsers allow control of most cookies, including strictly necessary cookies, by adjusting the settings on your browser. Be aware that disabling strictly necessary cookies will affect the functionality of our site and your ability to use certain features of our site.

The Cookies We Set

We use two types of cookies on our site: session cookies and persistent cookies. A session cookie is a temporary cookie that remains on your device until you leave our site. Session cookies are essential to make our site work correctly, as they enable you to move around our site and use our features. A persistent cookie remains on your device for much longer, or until you manually delete it (how long the cookie remains on your device will depend on the duration or "lifetime" of the specific cookie as set out below and your browser settings). Persistent cookies help us recognize you as a return user of our site so it's easier to return to and interact with our site. In addition, persistent cookies also help us recognize and record information about your web browsing habits during the lifetime of the persistent cookie. Our site uses the following types of cookies:

• Strictly Necessary Cookies: These cookies are essential in order to enable you to move around our site and use features of our site securely. Without these cookies, you may not be able to take full advantage of the features and functions of our site.

• Functionality Cookies: These non-strictly necessary cookies are used to recognize you and remember your preferences or settings when you return to our site.

• Analytics Cookies: We use different types of analytical cookies, which are non-strictly necessary cookies, that allow us to provide you with more efficient and contextual support and that also provide us with data around your usage of our site that we may use to improve our site. For example, we use Google Analytics to monitor traffic levels, search queries and visits to our site. For more information about Google analytic cookies, please see Google's privacy policy. Google have developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js). If you want to opt out of Google Analytics, you can download and install the add-on for your web browser here.

Please see below for more information on our use of cookies:

Provider	Cookie	Cookie-Type	Purpose	Lifespan
Strictly Necessary Cookies
70mai	close	Persistent cookie	Used to close location options.	30 days
70mai	verifyCodeStatusList	Persistent cookie	Used for google robot verify code.	60 seconds
70mai	token	Persistent cookie	Used for users' log in token.	5 days
70mai	email	Persistent cookie	Used for users' email.	5 days
Analytics Cookies
Google Analytics	_ga	Persistent cookie	Used to distinguish users.	2 years
Google Analytics	_ga	Persistent cookie	Used to distinguish users.	1 minute
Google Analytics	_gat_gtag_UA	Persistent cookie	Used to limit requests.	1 minute
Google	_gid	Persistent cookie	Used to distinguish users.	24 hours
Facebook	wd	Persistent cookie	Used for facebook ads track and events.	3 months
Facebook	_fbp	Persistent cookie	Used for facebook ads track and events.	3 months
Facebook	sb	Persistent cookie	Used for facebook ads track and events.	3 months
Facebook	datr	Persistent cookie	Used for facebook ads track and events.	3 months
Zendesk	_zlcmid	Persistent cookie	Used for client services live chat.	1 year
Google	_Secure-3PSIDCC	Session cookie	Google log in.	1 minute
Google	__Secure-1PSIDCC	Session cookie	Google log in.	1 minute
Google	__Host-GAPS	Session cookie	Google log in.	1 minute
Google	SIDCC	Session cookie	Google log in.	1 minute
Google	__Secure-3PAPISID	Session cookie	Google log in.	1 minute
Google	SAPISID	Session cookie	Google log in.	1 minute
Google	APISID	Session cookie	Google log in.	1 minute
Google	ACCOUNT_CHOOSER	Session cookie	Google log in.	1 minute
Google	SSID	Session cookie	Google log in.	1 minute
Google	HSID	Session cookie	Google log in.	1 minute
Google	__Secure-1PSID	Session cookie	Google log in.	1 minute
Google	SID	Session cookie	Google log in.	1 minute
Google	__Secure-1PAPISID	Session cookie	Google log in.	1 minute
Google	__Secure-3PSID	Session cookie	Google log in.	1 minute
Google	LSID	Session cookie	Google log in.	1 minute
Google	__Host-3PLSID	Session cookie	Google log in.	1 minute
Google	__Host-1PLSID	Session cookie	Google log in.	1 minute
Google	AEC	Session cookie	Google log in.	1 minute
Google	1P_JAR	Session cookie	Google log in.	1 minute
Google	NID	Session cookie	Google log in.	1 minute

More Information

Hopefully that has clarified things for you. However, if you are still looking for more information then you can contact us at help@anonasecurity.com.

Please visit our Privacy Policy for more information on how we process personal data through the use of cookies.

5. How We Transfer and Store Your Personal Information

Because of the international nature of our business, we transfer Personal Information within Anona and its affiliates and subsidiaries (collectively, “Anona group”), and to third parties as noted above, in connection with the purposes set out in this Privacy Policy. We will adopt reasonable and feasible measure to protect your Personal Information. To the extent that we may need to transfer Personal Information outside of your jurisdiction, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards.

We only keep your Personal Information within the period required for fulfilling the business purposes stated in this Privacy Policy, unless an extension is required or permitted by applicable law. We will delete by law or when it is no longer necessary for the purpose for which the Personal Information was collected, processed, or transferred, unless an individual has provided affirmative express consent to such retention. You may delete your recordings at any time by accessing your account. However we will retain the Personal Information according to the law, or retain in order to comply with professional ethical obligations.

6. How We Process Personal Information of Children

Our Services are for adults only. Individuals less than the full age of 13 (or the equivalent minimum age in the jurisdiction where they reside) is a child. As a result, our Services do not request or knowingly collect Personal Information from individuals under the age of 13. If we learn that we have collected Personal Information from a child, we will take steps to delete the Personal Information as soon as possible. Please contact us to erase the Personal Information if you discover your children have registered as our users or provided Personal Information to us.

7. Your Privacy Rights and Choices

Your rights are important to us. If you would like to know more about your rights, or raise any requests or inquiries about the topic, please contact us by referring to the How to Contact Us Section to exercise these rights. Subject to applicable law, you may have the following rights regarding the processing of your Personal Information:

(a) Right to know. You have the right to confirm with us if your Personal Information has been processed, and the categories of Personal Information processed by us; the purposes for which the categories of Personal Information are processed; the categories of Personal Information that the we share with third parties, if any.

(b) Request access to your Personal Information. You have the right to obtain a copy of the Personal Information we hold about you and certain information relating to our processing of your Personal Information or the categories of the third party that Personal Information being transferred to. You also have the right to acquire the Personal Information in an organized, machine-readable format and request that we transfer this Personal Information to another controller.

(c) Request correction of your Personal Information. You are entitled to have your Personal Information corrected if it is inaccurate or incomplete. You can update your Personal Information at any time by logging into your account and updating your details directly, or request us to do so.

(d) Request erasure of your Personal Information. This enables you to request us to delete your Personal Information, however in some cases we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

(e) Control cookies and tracking tools. Anona uses cookies and similar tracking technologies to analyze visits to our websites and interactions with our communications to help us improve our Services and marketing campaigns. Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

(f) Opt-out of selling or sharing of Personal Information. We do not sell your personal information, so we do not offer an opt-out of sale option. If our practices change, we will update this Privacy Policy and take any necessary action to comply with application law.

(g) Opt-out of targeted advertising. Some of our activities may be considered “targeted advertising” under the law that applies to you. Depending on where you reside, you may have the right to opt out of targeted advertising of your Personal Information, you can exercise rights by sending an email to help@annonasecurity.com.

8. Additional State-Specific Privacy Disclosures

If you are a resident of California, you are afforded several rights regarding your Personal Information under the privacy laws:

(a) Request limit use and disclosure of sensitive Personal Information. You have the right to ask us to suspend the processing of your Personal Information in certain scenarios, for instance for those necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services, to perform the services. You can exercise rights by sending an email to help@annonasecurity.com.

(b) Opt-out of selling or sharing of Personal Information. You have the right, at any time, to direct us not to sell or share your Personal Information to a third party. This right may be referred to as the right to opt-out of sale or sharing. You can exercise rights by sending an email to help@annonasecurity.com.

9. Privacy Policy Updates

We may update this Privacy Policy from time to time as we add new Services, as we improve our current offerings, and as technologies and laws change. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.

We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Anona App that link to this Privacy Policy.

10. How to Contact Us

Should you require any further information, help, or have any queries, do not hesitate to get in touch with us. We are always delighted to offer our support and solutions. You can connect with us via email, or any other preferred communication channel:

Toll Free Line: 1-888-541-7699 (US)

Email: help@anonasecurity.com

Address: 8 The Green, Ste A, Dover, DE 19901, USA