Refund policy

Anona is committed to our customers’ satisfaction. If the product did not meet your expectations or was defective, you can refer to the following policies to request a refund or exchange within 30 days from the delivery date.

Important Note: Normally the orders that are under processing, being on hold, or have been shipped out (you have received the tracking number or your order status is completed) cannot be canceled. If you have to refuse delivery after the package is dispatched from Anona due to force majeure, you are subject to the following return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

1. Return Policy for Products Purchased from Anona

a) For Unwanted Products

If the Anona product that you purchased directly from the Anona Security Online Store does not meet your satisfaction but was not confirmed defective by Anona, we call such a product an “unwanted product”. You may return the unwanted product for a full refund or replacement within 30 days of the delivery date.

Beyond the end of those 30 days, refunds and exchanges for unwanted products are not available.

b) For Defective Products (Not Artificially Damaged)

If the product is defective (not artificially damaged) when you receive it, within 30 days of delivery, you can return it to Anona and get a full refund or replacement. Anona is responsible for all shipping fees.

Beyond the 30 days but within the warranty period, a full refund is not available, but replacement or repair is acceptable. You are responsible for the return shipping fees.

c) For Artificially Damaged Products

A refund will not be provided if the product is artificially damaged. To be eligible for replacement or repair, you have to return the product within 30 calendar days starting from the date when the product is delivered. All returns must be in new/unused condition with original tags and labels attached. Please keep in mind that you will be responsible for all shipping costs. After 30 days, any replacement or repair is not acceptable anymore.

Please contact us at help@anonascurity.com to obtain instructions to return. To better process your return, please provide us with the order number provided by the Anona Security Online Store. You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package.

2. Additional non-returnable items:

· Gift cards

· Download software products

3. Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please allow up to 7 working days for us to examine the returned product. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3-7 days for your bank or credit card company to process and post the refund too.

Important Note: The Product for Refund will be thoroughly inspected by Anona when received and a decision will be made whether the Inspection Criteria are met. If your Product for Refund fails to satisfy the Inspection Criteria (the “Non-conforming Product for Refund”) and has been shipped to Anona, your Non-conforming Product for Refund will be rejected. The inspection may take up to 7 business days from the time your Product for Refund is received. If the Non-conforming Product for Refund is rejected by Anona, you will be billed with the cost and fees of shipping the Non-conforming Product for Refund from Anona back to you.

4. Return Policy for Products Purchased from a Third-Party

If the Anona product that you have purchased from the third-party stores or vendors does not function to your satisfaction or does not apply to your installation, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the Anona products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors. Please refer to the return and refund policy of the original store or vendor from which you purchased your Anona product for specific information. Anona is not responsible for their refund and return.

5. Upgrade or Exchange Policy

Anona is unable to exchange any returned product with a different type unless the returned product satisfies all the following requirements:

· The returned product is returned to Anona for repair or replacement under Anona's limited warranty and within the warranty period;

· The returned product is found to be defective and non-repairable by the certified Anona RMA technicians;

· Products under the same model as the returned product are out of stock, and they will not be available in the foreseeable future or the production has already been halted.

If the returned product meets the described requirements, Anona will offer, at our sole discretion, a variety of options for substitution or an upgrade product. However, if you request a product beyond the free substitution, you may need to pay extra fees.

Important Note: For the new exchange products, you cannot request another substitution unless they are confirmed defective or non-repairable by certified Anona RMA technicians.

6. Missing Parts Policy

If your ordered product comes to your hands with parts missing, the specific policies depend on where your products are shipped from. Customers must inform us within 7 days of the delivery date if they are missing product parts or receiving the wrong products.

If your order was not delivered or the ordered product arrived damaged, please contact Anona customer support. If your ordered product arrives damaged or incomplete due to external damages, please keep all interior and exterior packaging as this is needed when we file the shipping claim with the carrier service we used to ship your order.

We are sorry to learn that you are not 100% satisfied with your purchase. If you have any questions about our products or service. You may reach us by submitting a request.