The optimal placement height depends on the monitoring scenario:

• For monitoring people: 120 cm-200 cm.
• For monitoring pets: 30 cm-50 cm.

Yes, you can install the camera to the ceiling using the included mounting plate.Refer to installation instructions.

Yes, Anona Pano supports both 2.4GHz and 5 GHz Wi-Fi network.

1. Check Wi-Fi Network
Ensure the Wi-Fi network is functioning: Verify if other devices (e.g., phone, computer) can connect to the Wi-Fi network.

Confirm network settings: The camera does not support WPA3 encryption. Ensure the router's Wi-Fi uses WPA2 or WPA2/WPA3 mixed mode.

Verify Wi-Fi name and password: Reconfigure the network in the app if they have changed.

2. Check Camera Hardware
Ensure proper USB power supply: Verify the camera is connected to a 5V/2A power adapter, and check if the indicator light is on after plugging in the USB.

Restart the camera: Disconnect the power, wait a few seconds, and reconnect to see if the connection is restored.

3. Network Configuration Process
Ensure the phone Bluetooth is working: Turn on Bluetooth and keep the phone close to the camera during setup.

Use the app for configuration: Follow the Wi-Fi setup instructions in the app correctly.

Confirm Wi-Fi password: Double-check the Wi-Fi password, especially for case sensitivity and special characters.

Check for hidden SSID: Hidden SSIDs require manual addition.

4. Wi-Fi Signal Issues
Signal strength: Ensure the camera is within a good Wi-Fi signal range. If the signal is weak, move closer to the router.

Interference: Check for nearby devices (e.g., microwave, cordless phone) that may interfere with the Wi-Fi signal.

5. Firmware and App Updates
Firmware update: Check if the camera's firmware is up to date. If possible, connect to a mobile hotspot or another Wi-Fi to update firmware and fix potential connection issues.

App update: Ensure the app is the latest version.

6. Reset Camera
If the above steps fail, reset the camera to factory settings (press and hold the button for 5 seconds) and remove the device from the app. Rebind and configure the network as prompted by the app.

Check signal strength: Ensure the camera is at an appropriate distance from the router, avoiding obstructions like walls or appliances that may weaken the signal.

Change channel: If there is significant interference, change the Wi-Fi channel in the router settings.

Switch Wi-Fi band: The product supports 2.4 GHz and 5 GHz Wi-Fi. Use 2.4GHz for longer distances from the router and 5GHz when there are many nearby wireless devices.

Restart network devices: Restart both the router and the camera.

Confirm power connection: Check if the power adapter and USB are securely connected and if the indicator light is on.

Check Wi-Fi status: Ensure the Wi-Fi network is functioning properly.

Test near router: Move the camera closer to the Wi-Fi router to test the connection.

Anona Pano supports 16-512 GB SD cards with C10/U1/V10 or higher ratings. It is recommended to use Anona SD cards to avoid data loss due to incompatible cards.

Format the SD card in the camera's homepage under Storage Management > SD Card.

Formatting will erase all data on the SD card, so back up important data beforehand. If formatting fails, it may be due to excessive accumulated data causing errors. Try inserting the SD card into a computer to check if data can be detected, clear the data, and reformat, or try a different SD card.

If the SD card is not inserted fully, remove it and reinsert it properly.

This is normal due to differences in how manufacturers and devices calculate storage (decimal vs. binary) and reserved space for system operations. For example, a 32 GB card may show ~29.8 GB. Use a reputable SD card to ensure reliability.

This may be due to an SD card reading failure. Please try reinserting the SD card or restarting the camera.

In Settings, select the restart camera button (if not found, update the camera firmware and Anona app to the latest version), or unplug and replug the camera's power to restart it.

Anona Pano supports integration with Google Assistant and Amazon Alexa. In Settings, select the corresponding platform and follow the camera setup instructions to bind it to the platform.

Anona uses multiple encryption technologies, with video data encrypted throughout transmission to prevent eavesdropping or hijacking. Anona cannot view your video data.

Default privacy: Camera videos are accessible only to the authorized account by default, and unauthorized users cannot access them.

User authorization: If you share the device with family, only authorized users can access the live feed and playback

1. Ensure your phone's system notifications are enabled and allow the Anona app to send notifications.

2. In the device homepage under Settings > Device Notifications, enable device notifications

Anona Pano is not waterproof. Please avoid placing it in environments where it may be exposed to water splashes.

The upload success rate of cloud storage depends on the network environment at the time of event triggering. In poor network conditions, video loss may occur. It is recommended to use a dual backup mode with both cloud storage and an SD card to store videos.

When using the panorama function, ensure there are no moving objects in the frame and keep the scene static. Confirm that the Wi-Fi connection remains stable to ensure smooth panorama stitching.

Update the camera firmware in the camera homepage underSettings>Firmware Update. Update the Anona app in the Anona app underMy>Check for Update.

Check network environment: Live streaming and playback require a stable Wi-Fi connection with a bandwidth of ≥10 Mbps.

Lower video quality: Manually switch to a lower resolution in the app.

Restart app and device: Close the app completely and restart the camera to refresh the connection.

Slight heating during prolonged operation or in high-temperature environments is normal. If significant overheating occurs, consider the following:

Ventilation: Ensure the camera is in a well-ventilated area, avoiding direct sunlight or enclosed spaces.

Motor obstruction: Check for obstructions causing the motor to stall for extended periods.

Cool down: Disconnect the power for 10 minutes before restarting.

1. Set sensitivity to low in Settings -> Smart Detection -> Detection Type -> Detection Sensitivity

2. Set detection schedule Setting->>Smart Detection->>Seheduled Detection. Anona Pano will not send notifications outside of the scheduled time.